Shipping policy
Shipping & Processing Times
At Zenvia Nutrition, we strive to ensure that your order reaches you as quickly as possible.
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
- Shipping Time: We offer international shipping with an estimated delivery time of 8-10 business days.
- Total Shipping time is 9-12 Business Days
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your package's journey.
Shipping Delays
While we aim to meet our estimated delivery times, unforeseen circumstances such as customs clearance, weather conditions, or carrier delays may impact your shipment. If your order is delayed beyond the expected timeframe, please contact our support team for assistance.
Lost or Stolen Packages
Zenvia Nutrition is not responsible for lost or stolen packages after they have been marked as delivered. If you experience an issue with your delivery, please reach out to the shipping carrier or contact us for further guidance.