We want you to feel confident trying any product from Zenvia Nutrition. Supplements take time to work, which is why we offer a 30-day satisfaction guarantee — no tricks, no hidden fees.

1. How It Works

You have 30 days from the delivery date to decide whether the product is right for you.

If you’re not completely satisfied — whether you’ve used one capsule or the entire bottle — just contact us to request a refund.

Please note: We’re unable to process refunds while your order is still in transit. The 30-day window begins once your package is delivered.

2. What You’ll Need

Your order number or proof of purchase.
A brief note about your experience (this helps us improve).
No need to return the product, even if the bottle is empty.

3. How to Request a Refund

Once your order is delivered, email us at zenvialife@gmail.com within 30 days.

Please include your name, order number, and a short explanation of why the product didn’t meet your expectations.

We’ll process your refund with no hassle. Funds will be returned to your original payment method within 3–5 business days (in some cases, up to 7 business days, depending on your bank or payment provider).

4. Damaged or Incorrect Shipments

If your package arrives damaged or you receive the wrong item, notify us within 7 days of delivery.
We’ll send a replacement or issue a full refund — whichever you prefer.
If a return is necessary, we’ll provide a prepaid return label.

5. Exceptions

Sale items and gift cards are final sale.
For EU customers, you also have a 14-day cooling-off period to cancel for any reason. Simply follow the steps in section 3.

Why We Offer This

We stand behind our products and believe real results come from consistent use. This policy allows you to try them 100% risk-free: wait for delivery, take the full 30 days, and see how you feel.

Questions?

Our support team is here to help: zenvialife@gmail.com

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